Terms and conditions of exchange and return policy

Terms and conditions of exchange and return policy

If you are not 100% satisfied with your purchase experience, you can either return your order or exchange it for another product. You can return it up to 7 days from the date of receiving the order or exchange it within a period of up to 14 days if there is a manufacturing defect (God forbid) from the date of receiving the order. After this period, the warranty period is completed with the product agent in the country or through the store if the product is guaranteed by us and this is explained through the store's customer service.

The returned products must be in their original condition, in the original box, without any cuts and in their original packaging.

It has not been opened at all and the invoice that came with the order must be available

The products that are replaced (during the warranty period) must be in the original box and original packaging, and the invoice that came with the order must be available.

The refund of the financial amounts will be: from 7 to 14 working days in the event of cancellation, return or replacement of the order. The cost of shipping the order to and from the customer to the store will be deducted, in addition to collecting an amount of 30 dinars as a return fee on the order as a fixed cost for all orders deducted from the price of the product.

In the event that the order is free shipping, an additional 30 dinars will be deducted from the price of the product for return.

In the event that the order is not received by the customer or is rejected, the shipping fees will be deducted (free - paid)

In addition to 3% of the order value for orders paid via Tamara, Tabby, card, Mada, or stc pay

- The fees in case of order cancellation are 3% of the order value in case of payment by card, Mada, stc pay or apple pay.

Or bank transfer

- Fees will be charged in the event of cancelling or modifying the order with a higher or lower value for orders paid on Tabby or Tamara.

3% of the order value

- The fees in the event of a refund of an order paid on Tabby or Tamara are 3% of the order value.

In addition to the return fees and shipping fees shown above.

-Transfer fees from the bank to various local banks (if any) are deducted from the amount transferred to the customer.

-Non-replaceable and non-returnable accessories are:

(Mobile holders - Dancing cactus - Apple headphone accessories - Magnetic car bases and mounting bases with cup holders - Dash cam - Vacuum cleaners - Wired and wireless headphones and speakers - Earphones - Cases of all kinds, including (including keyboards - Keyboards - Bags (bags) and wallets - Watch straps - Scales of all kinds - Electric generators - Screens and televisions - Ring light lighting stand - Rechargeable batteries - Lighting of all kinds and strong Fusion lamp with wireless charger + speaker - Screen protectors - PUBG buttons with their versions - PUBG gloves - Gamer F4 Falcon video game controller - Mobile phone bases and holders for cars (wired and wireless) - Old gaming device - VIP service cards and screen warranty cards - Car water pump - Medical products with their contents available in the store - Incense burners of all kinds - and vegetable cutter 3*1 Rechargeable Lighter Comfort Pads Electric Nail Clipper & Polisher )

- All types of tablets, mobile phones, car refrigerators and freezers, all types of watches, Mi tv stick, MI BOX, and all types of Xiaomi scooters.

The PlayStation and any related products are inspected by the agent only. In order to return them permanently, they must be unpacked (opened) by the factory and must be in the same original condition at the time of receipt.

There are no substitutes for other products

Note that the warranty is effective from the first day of receipt and is with the agent.

- All Apple products are inspected And settle the necessaryBy the agent only (Arab Computers) and for final return, the unopened packaging must be from the factory and must be in the same original condition at the time of receiptا

There are no substitutes for other products.

Note that the warranty is effective from the first day of receipt and is with the agent.

• All screens and televisions are inspected and adjusted by the agent only. In order to return them permanently, the packaging must be unopened and must be in the same original condition as when received.

There are no substitutes for other products.

Note that the warranty is effective from the first day of receipt and is with the agent.

The customer bears all shipping costs.

- Please note that the store is not responsible for any returned shipment that has not been replaced within 30 days from the date of contacting the customer and informing him of the necessary procedures for replacement. After this period, the customer is not entitled to claim the product.

• Please note that refurbished products are returned within

48 hours from the time of receipt and it must be as received and without any damage to the product box. The invoice that came with the order must be available.

The same return policy explained above will apply to it.

• Please note that the store has the right to cancel the order after informing the customer of any damage that is beyond the store's control.

• Please note that the store is not responsible for any shipment returned to it for return that is not in its original condition and the customer is informed of the rejection of the return. The customer has the right to claim his shipment within 30 days, after which the customer has no right to claim the product.

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