Comprehensive protection service

With the value protection service that gives you a 50% discount on the value of your old device when you buy a new device, according to the following conditions:

• Buy comprehensive protection with the old and new device.
• Hand over the old device at any time within the first 13 months from the date of purchase.
• Bypass the old device for service check (checklist details are shown below)
• The device must be in excellent condition and without any repairs or replacements that have been made to the device due to accidental malfunctions outside the warranty.
• The service is for mobile devices and tablets only.

** Smartphone and Tablet Checklist (Yes First)

Have all accounts and passwords been disabled, and also the following applications closed:

Google Account/iCloud/Find My iPhone

• No repairs on the device
• Is the device working normally?
• Is the device screen in excellent condition (no scratches or minor dents)?
• Is the device in excellent condition regarding the external appearance of the front and back (no problem with scratches and minor dents).
• Is the device not bent/curved?
• Are all buttons working properly?/li>
• Is your device free of signs of exposure to liquids?
• Is the battery swollen/bloated?
• Has the SIM card been removed from the device?
• Have you restored/backed up all device data?
• iCloud must be disabled before returning the product to the store. If it is not disabled, the store is not responsible for deleting any data from the device during repair.

** Frequently Asked Questions:

• What is the comprehensive protection service ِALGHANIM STORE?

Comprehensive Protection Service is a repair or replacement service for electronic devices in a short time, to protect your device from all out-of-warranty malfunctions such as a broken screen and exposure of the device to liquids, as your device will be repaired or replaced at a specific and fixed price, and in a short time, which will save you huge amounts of money and time spent without a device.

• How can I subscribe to the service?

You can subscribe to the service when purchasing any new electronic device from the specified categories, from the website or application ِALGHANIM STORE It is required to purchase the service and the device on the same invoice.

• What do I do when I want to repair my device?

You can contact customer service at 920031032 and a representative will be sent to receive the device.

We will, in turn, transfer the device to the service center for the purpose of repairing or replacing the device.

 Excellent, simple and fast service.

• How long will it take for my device to be repaired?

We repair or replace the device within a specific period of time depending on the category of the electronic device. 

For example, for smartphones and tablets it takes 5-10 business days. 

In addition to 3-7 days for shipping and receiving (which is the transportation period).

The repair period does not include delay by the customer in paying the fees or failure to disable the accounts on the device such as Find my iPhone/iCloud/Google Account or failure to cancel the password and private information before receiving the device.

• What is Value Protection from Comprehensive Protection Service?

Value Protection is a new and powerful feature in the Platinum Package for smart devices and tablets. It is offered to customers who have not benefited from repair and replacement services, so that the purchase value of your device is protected by 50%, which you get when you wish to upgrade your device to a new device within 13 months from the date of purchase.

• How does the exchange process work using value protection?

To get 50% of the value protection, you must hand us your old smartphone or tablet that has been added to the comprehensive protection service. The device will be examined shortly. When the device passes the examination, you will be given a discount card equivalent to 50% of the purchase value of your current device. This discount can be used to purchase any new device purchased with the comprehensive protection service at any time within 13 months from the date of purchase.

• In what condition is a smartphone or tablet eligible for an upgrade?

The device must be in excellent condition and without any repairs or replacements that have been made to the device due to accidental faults outside the warranty.

And all accounts on the device should be disabled such as Google Account/iCloud/Find My iPhone.

** Additional details

• In the event that a matching device is not available for replacement, the customer will be notified to choose a device in another color or a device with specifications close to the original device will be provided.
• Once the device has been replaced or repaired twice, whichever comes first, the customer cannot claim for further repair or replacement services.
• The service cannot be cancelled after subscription and the amount cannot be refunded.
• This service is provided by a third party via ِALGHANIM STORE.